I'm brand new to protocol. Should I
attend a course now or wait until I've been in the job a while? Our courses are intended to
provide a range of training in the field of military and government protocol while
including topics more experienced protocol specialists can benefit from.
We recommend that someone new to the protocol business first attend the
TIPS007, Phase I, Military and Government Protocol & Event
This program provides a basic level of knowledge of military and government
protocol procedures. TIPS003, Phase II Military and Government Protocol & Event Management,
focuses on visitor and guest relations, and advanced issues in other topics
like precedence, ceremonies, and working with hotels, clubs, and caterers.
III Military and Government Protocol & Event Management
A key purpose of this class is to give
experienced protocol professionals the opportunity to discuss issues that
directly impact their day-to-day office performance. Discussion of Joint
Base & International working relationships & inter-agency relationships. TIPS010, Continued Learning & Refreser Training is recommended for
anyone who has gained their Certification, is presently working full or part
time as a Protocol
Specialist and/or a Protocol Office supervisor or who is interested in
advanced protocol issues.
courses can be
attended in any order.
How do I register and pay for a course?
Registering for a course is easy. Go to our main website page and click on a
class date/locatrion and then click on the "Register" button. You can also call
or fax us at 1-301-920-4301 / 1-253-929-6539 fax. Prior to
registering, obtain approval from your agency to attend. This is usually done,
for DoD personnel, on a DD Form 1556 (click
here to see completion instructions) (Blank
DD Form 1556), and for others by purchase order. Virtually everyone who attends one of our
courses does so in a TDY/TAD/training
capacity with the course fee paid by the person's agency or service. Payment
can be made by cash, check (agency or personal), invoice, VISA, Master Card, or
American Express including GPC, IMPAC, and Gov't travel cards. Typically, this process looks like this:
Register for the course online (click
here) or by calling 1-301-920-4301
Form 1556 or other training requirement document and submit for approval
approval, a copy is usual mailed or faxed to JMAR Management & Training
Make your travel arrangements
Payment is made at the class by cash, check or credit card,
or . .
submit our invoice to the paying agency after completion of the course
THE FEE DOES NOT HAVE TO
BE PAID IN ADVANCE OF THE CLASS
What branches of service or government do the courses cover? Our courses cover protocol and event management procedures and
policies of all the services including the Coast Guard. They equally apply to
non-DoD federal agencies. Our groups typically include Army, Navy, and Air
Force employees (active, Reserve and National Guard), and frequently members of
the Coast Guard and Marine Corps. Participants also come from federal
agencies like NASA, the FBI, and DoD contractors.
I've worked in protocol for several years.
What advantage would it be for me to attend a course? The primary reasons experienced protocol specialists
attend the courses are to (1) refresh themselves on basic protocol procedures; (2) learn
different techniques associated with various protocol functions; and (3) meet
other protocol professionals and discuss protocol policy, procedures, staffing,
and professional development. We have many such employees attend three or more
courses for the latter purpose alone.
I don't work in a protocol office but I have
to do protocol for my office or my boss. Can I benefit from attending a
course? Yes. You represent a large group of our course participants . . about 50% of those who attend our
courses do not work in a protocol office, but
are Executive Assistants, public affairs specialists, action officers, administrative
officers or NCOs who must perform some protocol duties within their office or
agency. They benefit from the courses in the same way protocol
Who attends the courses?
More than 5,500 people have attended our program since 1990. They
range from those brand new to the protocol field to employees with ten or more
years experience. Classes average about half civilian employees and half
military personnel with grades ranging from O-6 to E-4 and GS13 to GS5. About
half the participants work in protocol offices with the other half working in
positions such as administrative officer, executive assistants, action officers and the like
who must do protocol for their office. Of the military personnel who attend
about half are from the regular components and half from the Reserve and
National Guard. Members of every service have attended the courses as well as employees of DoD, JCS, embassies,
US Air Force Academy, DoD
contractors, NASA, the FBI, the CIA, NSA, the Virginia Military Institute, the University
of Illinois, visitor and convention bureaus, The George C Marshall Eurpeon
Center for Security Studies, The NATO School, and the German Air Force.
Do you offer a discount for groups or for attending more than one
Yes, please click here to see our
discounts. What does the course fee cover? The fee covers the class,
a CD containing our book, Protocol and Event Management Guide which
includes Practical Protocol for the Military & Government, The Flag
Guide, the Military Dining Guide, and the Ceremonies Guide. The CD also includes a wide range of military and government protocol-related publications, two dozen pieces of military ceremonial music,
and several event checklists. Participants also receive our Slide Guide
containing all course slides, our booklet, Practical Protocol Lite, all
handouts, a certificate of completion, transcript, class photo, and class list.
Though not part of the course fee, most courses include a complimentary ice
breaker and break service, and a complimentary luncheon. The fee does not
cover lodging, other meals, or transportation to or from the training site.
Participants are responsible for making their own lodging and travel
arrangements. The Phase III course includes additional features.
What happens if I miss part of the class?
As happens at almost every class, a few individuals will miss part of the class.This usually occurs,
through no fault of their own, on the last day due to an early flight departure.Departures on the last day will not invalidate a person’s attendance at a
December 1, 2011, JMAR Management & Training's policy on
missed class sessions is as follows:
a. if a participant misses no more
than one full day of the class, prior to issuance of the certificate of completion and
transcript, the participant must certify that they have (1)read any chapters of Practical
Protocol for the Military & Government (on the CD everyone receives at
each course) pertinent to the missed topics or session and (2) reviewed all
course slides pertinent to missed topics or sessions.Once the certification is received by JMAR Management & Training, the
appropriate certificate of completion and transcript will be prepared and
forwarded to the individual.
This policy also applies to participants
who miss other portions of a class, as long as not more than one full day is
missed (examples: a person who is not present on the first day due to flight
complications or scheduling; a person who misses part of one day due to
illness; or a person who must miss several hours of a course due to emergency job
b. If a participant misses more than one day’s session of a
certificate of completion and transcript will not be issued; however, the
individual can attend the same course at any future date at 1/2 the
regular course fee providing a refund of the previous course fee was not made. In all
cases, each person who attends our courses will receive the class photo (if
they did not depart prior to the class photo being taken) and
Is there any refund for cancellations or early
Cancellation prior to a class
JMAR requests that all cancelations be made atleast two weeks prior to the
start of the scheduled class. However, a person scheduled to attend one of our courses can cancel their attendance
any time without penalty. If cancellation is not made prior to the
the individual does not show up the first morning, their registration is
cancelled and there is no penalty or charge. If the course fee has been
pre-paid, it will be refunded or can be transfered to another course or person
from your command.
Early departure from the class
If a participant must depart early, regardless of reason, the following
refund policies will apply:
Departure prior to the beginning of the second day of the
if the course fee has been paid, a full refund will be made. If the fee has not yet been paid, there will be no charge or billing.
Attendance at future courses will be at the regular course fee (discounts for
previous attendance will
(2) Departure prior to the beginning of the third day:
if the course fee has been paid, a refund of 1/2 of the course fee will be
made. If the fee has not yet been paid, it will be
billed at 1/2 the regular fee (discounts for previous attendance will not apply for future
(3) Departure after the beginning of the third day:
there is no refund of course fees already paid. If not yet paid, the
fee will be billed at the full amount, however, the individual may attend
any future class of the same course at 1/2 the regular course fee
(discounts for previous attendance will not apply).
What are the hours, dress, and what
should I bring?
Hours are 8:30 a.m. to 3:30, 4:00 or 4:30 p.m. depending on the specific
course. Ending times on the last day range from 11:30 a.m. to 3:30
p.m., again depending on the course. Dress: Civilian clothes
- very casual; jeans, sweatshirts, etc. are perfectly acceptable as are slacks,
dresses, and the like: be comfortable. Uniforms are not required nor recommended.
We do recommend a light sweater, jacket or sweatshirt for all classroom
sessions as the air conditioning in hotels can be cold.
Schedule your arrival for the day prior to the class as it begins at 8:30 a.m.
Ice breaker: The complimentary ice
breaker is held on the afternoon of the first day of the course. Dress is
the same as for the course above.
What to bring:
You don't need to bring any materials. We provide all course materials
including writing pads and pens.
Some classes feature a complimentary luncheon. On the other days you
are free to do whatever you wish during this time; usually 1-1/2 hours.
Breaks: There are two 10-minute breaks each morning and two each afternoon.
Departure: Depending on the ending time of the
specific course, please try to plan your return flight home to allow you to stay until the end.
Sometimes, however, some participants
must leave early to catch their flights.
When I make a lodging reservation, will my credit card
be charged before the class? Generally No. JMAR tries to negociate "Government Rates"
at it's seminars, under which pre-payment is not authorized. However,
should a hotel charge your card prior to the class, notify JMAR so that
we can intervine with the hotel. Please review
the following information to understand how your lodging reservation is
handled. Policies may vary at other hotels or for courses held at each
(what you would use or for a personal trip or vacation,
or if you are not staying at the hotel hosting the JMAR seminar, etc.)
Each hotel sets its own
deadline for cancellations.If
you do not cancel by the established deadline, your credit card is subject
to a charge equal to one
The information below is presented in an effort to explain several
Hotel policies and IS NOT controlled by JMAR nor is JMAR responsible for the
Hotel's policies or their enforcement.
(1)Reservations can be guaranteed for late arrival (usually
) using a credit card. While a reservation usually does not have to be
guaranteed, it is subject to cancellation if you do not check in by the
established time (usually 4 or 6 p.m.).When a room is guaranteed on a credit card, it will be held all
(2)If not using the
reservation, it must be cancelled by the deadline established by the
hotel.That deadline can be as
late as 4 or
on the scheduled arrival date, or as early as 24 to 48 hours prior to
arrival at some locations.
(3)Your credit card is subject to being ‘pre-authorized’*
(industry-standard practice), but no charges are usually made against your
card until you check out.
(4)At checkout, you can use a different credit card from the
one you used to make your reservation.
Group reservations for all JMAR meetings/seminars;
reservations for the class require a credit card guarantee.
(2) If you must cancel your group reservation, you may do so as
long as you cancel at least 48 hours prior to your arrival date; otherwise,
you are subject to a charge equal to one night’s lodging.
(3) Your credit card is subject to being ‘pre-authorized,’* but no
charges will be made against your card until you check out.
reservation under the course block may or may not include a breakfast
depending upon the individual hotel policies and practices.
(5) At checkout, you can use a different credit card from the one you
used to make your reservation.
* the term 'pre-authorized' can mean
one of two things: (1) your card is
checked to verify an available balance and that the card, itself, is
valid, or (2) an amount equal to the estimated costs is blocked on your
credit card account. For example, if you make a reservation for 3
nights at a hotel and the daily rate is $80, the hotel may have $240 (3 x
$80) blocked on your credit card account so that it is reserved and can
not be used before the reservation date. If you cancel your
reservation, the $240 is then unblocked within a few business days. In
this example, if your available credit is $1,000, you can only actually
spend $760 ($1,000 less the blocked amount of $240).
A final note on hotel
For our classes, reservations made through a third-party service
such as Expedia.com or a travel agency may not qualify for
arraingements or "Room Block" made with our hotels, even if the daily rate is the same.
Such reservations also may be 'final' and not subject to cancellation. If
you make a reservation through one of these third-party sources, please
review the reservation conditions and restrictions before you
finalize the reservation.
Should I have a rental car?
That depends on the location. In general we recommend participants have a
rental car to get to and from the airport, however, our primary training site
the hotels we use are generally located adjacent to the
airport and have complimentary shuttle service to and from the airport.
At other sites, it will depend on the distance between the course site and
airport and availability of alternative transportation (shuttle, taxis,
etc.) Call us and inquire about other specific course sites at